Monday, November 4, 2024 · Massachusetts Institute of Technology
From personalized service to improved inventory management, artificial intelligence is altering the consumer experience.
Friday, November 1, 2024 · SCMR Staff
Since procurement touches all aspects of an organization, effective communication with both internal and external audiences becomes paramount to organizational success.
Tuesday, July 23, 2024 · Michael Dominy
Supply chain leaders must work within the supply chain organization and across the enterprise to manage customers’ perceptions. Delivering excellence in terms of the CX requires a team effort to break down functional walls and collaborate across the company on…
Monday, February 21, 2022 · Gary Forger
New partnership delivers a comprehensive view over first, middle and final mile delivery, empowering retailers to better navigate shifting supply and demand while improving customer experience.
Wednesday, January 5, 2022 · Mike Doherty and Ken Larson
How Princess Auto Ltd uses a consumer-driven, store-centric fulfillment model to plan and satisfy all customer demand.
Monday, August 2, 2021 · Bob Trebilcock
On this episode, Steven A. Melnyk discusses why delivering a customer experience is key to supply chain success going forward. SCMR’s Editorial Director Bob Trebilcock hosts.
Monday, March 2, 2020 · Bob Trebilcock
Amazon's supply chain begins with the customer and works backwards. But Amazon is not alone
